Jairos Adventure Privacy Policy

Jairos Adventure ("we," "us," "our," or "the Company") is committed to protecting the privacy and security of our clients' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in connection with the travel and adventure services we provide, and outlines the rights available to you under applicable law.

Definition of Personal Information

For this Policy, "personal information" refers to any information that can be used to identify an individual, including but not limited to name, address, email address, health information, and travel itinerary details.

Collection of Personal Information

We collect personal information directly from clients through interactions with our team via telephone, email, live chat, and other digital or traditional means of communication.
We may also receive personal information from third parties, including travel agents and agencies, travel marketplaces and platforms, insurance providers, and individuals making a booking on your behalf.

Information Collected When Booking Travel

When you book travel to Tanzania with Jairos Adventure whether directly or through our network of partnered travel agencies, marketplaces, and other travel professionals you consent to the collection, use, and disclosure of the following categories of information to relevant third parties, including accommodation and travel experience providers in Tanzania and the Tanzania National Parks Authority:

• • Passport information (name, age, nationality, and passport number)
• • Residency details
• • Insurance details
• • Health and medical information
• • Dietary and nutritional requirements
• • Tour details, including accommodation and itinerary
• • Payment information

Certain aspects of your adventure may involve third-party providers of accommodation or travel experiences, such as hotels, lodges, or activity operators (for example, hot air ballooning in the Serengeti). To facilitate these services, we may share relevant personal information with such providers — for instance, dietary and nutritional information may be shared with partner hotels to ensure safe and appropriate service. These third parties are permitted to use your personal information solely for the purpose of delivering services related to your tour with Jairos Adventure. By booking a trip with us, you consent to these disclosures.

We may also use your personal information to:

• • Recommend travel products suited to your needs and preferences;
• • Provide information regarding our travel products and services;
• • Deliver customer care, support, and issue resolution;
• • Ensure the safety of our travel products and services;
• • Carry out standard business administration functions, such as accounting; and
• • Ensure compliance with applicable laws and regulations in Tanzania and other relevant jurisdictions.

Bookings Made Through a Travel Agency

If you book your trip with Jairos Adventure through a partnered travel agent or agency, you acknowledge and agree that we may collect your personal information from that agent or agency.

Bookings Made on Behalf of Other Travelers

If you make a booking on behalf of another individual — for example, a travel companion or as a gift you are responsible for ensuring that such individual is made aware of this Privacy Policy and our Terms and Conditions.

Marketing Partners

Jairos Adventure works with marketing and promotional partners around the world to support the promotion of our adventure travel offerings and to generate leads. In connection with these efforts, we may disclose generalized, non-identifiable information about our clients to such partners for improved targeting and marketing effectiveness.

Client Reviews

If you submit a review of your experience with Jairos Adventure, that review may be published on our website together with your name, unless you elect to publish it under a pseudonym.

Personal Information of EU and UK Citizens

For clients who are citizens of the European Union or the United Kingdom, please note that your personal information is stored on servers located in the United Kingdom.
As described above, your personal information may, in certain circumstances, be transferred to providers of travel experiences located outside the European Economic Area.

Disclosure Required by Law

We may disclose personal information where required to do so under the laws of Tanzania or other jurisdictions in which we operate, including in response to a valid court order or other lawful request.
We may also disclose personal information where necessary to defend against legal claims or to prevent actual or suspected harm to persons or property.

Medical Information

We may disclose personal information where required to do so under the laws of Tanzania or other jurisdictions in which we operate, including in response to a valid court order or other lawful request.
We may also disclose personal information where necessary to defend against legal claims or to prevent actual or suspected harm to persons or property.

Job Applications

If you apply for employment with Jairos Adventure, we will collect and use your personal information to assess your suitability for the relevant role. If your application is successful, your personal information will be retained by our Human Resources department in accordance with our internal data retention protocols.

Protection of Personal Information

We implement reasonable technical and organizational measures to ensure that personal information is stored securely and protected against unauthorized access. Access to client personal information is limited to a small number of authorized staff, typically the manager handling your booking and your designated trip leader.
We conduct regular audits of our website to identify and address potential security vulnerabilities.
We retain personal information only for as long as necessary to provide our services.

Personal Information of Minors

We do not knowingly collect personal information from individuals under the age of 18. Where a client is a minor, consent from a parent or legal guardian is required to use our services.

Financial Information

Financial information provided to us, including credit card numbers and CVV codes, is encrypted using SSL technology.

No Sale of Personal Information

Jairos Adventure does not sell client lists or personal information to third parties for financial gain. Disclosures of personal information occur only in the circumstances described in this Policy and are never made in exchange for payment.

Photography and Video

Photographs or video footage may occasionally be captured by our staff, a professional photographer engaged by us, or by fellow travelers. Our professional photographers are instructed to obtain permission before taking photographs. Clients who prefer not to be photographed are encouraged to inform their trip leader, photographer, or fellow travelers in advance.
Where we engage a professional photographer to capture promotional images for use on our website or in printed materials, we will seek your written consent prior to publication.

Transfer of Personal Information to Third Parties

Where it is necessary to share personal information with third parties as described in this Policy, we take reasonable steps to ensure that such parties maintain appropriate confidentiality and data protection standards consistent with applicable regulations.
The majority of such third parties are located in the European Union, the United Kingdom, Australia, and the United States, jurisdictions recognized for maintaining high standards of data protection.

Your Rights Regarding Personal Information

We are committed to ensuring that clients retain meaningful control over their personal information. Subject to applicable law, your rights include the ability to:

• Request correction or updating of inaccurate, outdated, or incomplete personal information;
• Request access to the personal information we hold about you;
• Request that we cease using your personal information;
• Request deletion of some or all of your personal information; and
• Withdraw any consent previously provided in relation to your personal information.

We will make reasonable efforts to honor such requests. In certain cases, however, your request may have consequences for the services we are able to provide. Where applicable, our team will inform you of any such consequences following submission of your request.

• Additionally, residents of the European Economic Area have the following rights under the General Data Protection Regulation (GDPR):
• The right to withdraw consent for the use of your information for marketing purposes;
• The right to withdraw consent for the processing of your personal data; and
• The right to request that we transfer your personal information to you or to a designated third party.